Exchanges / Returns
Should the item you receive not be to your liking, you have a 14 day right to revocation as a private person. Exceptions are orders on a commercial or self-employed basis (see Revocation Right).
Once we have received your returned items you will be refunded the purchase price. Please ensure that the goods are returned without damages to avoid supplementary costs and, if possible, in its original packaging.
Please do not return the goods via freight collect. If you want to return your item, please contact us. We will send you a free DHL return label via email. Print this and attach it to the package. You can then submit it to any post office.
We can also arrange a pick-up by DHL. Please let us know at least two business days before your desired pick up date. Since we cannot schedule a pick-up time, please ensure you are home on the entire day of pre-arranged pick-up.
Please note: additional cost will incur should you not use the return label and send the package via freight collect instead.
Return shipment via forwarding agency
If the product you purchased is a forwarding product, please contact us. We will arrange a pick-up by the forwarding company at a convenient time for you.
Please note: You bear the direct costs of returning items that can not be sent via parcel delivery (i.e. forwarding goods). These costs are estimated at a maximum of EUR 75,- within Germany and EUR 150,- within the rest of the EU.