Help & FAQ
I can not find an article or manufacturer.
We can offer you all the products of the manufacturers listed. If you are not able to find an item from a listed manufacturer or have a specific item from a manufacturers not listed, just contact us. We will be pleased to help you on your way to your dream interior.
I would like to be consulted on a specific product or a project.
For inquiries regarding individual design items as well as for planning of lighting and room concepts, please contact us for photo compositions or individual solutions.
I have a question about the registration or my user account.
By registering with designtolike, you will not only receive a welcome bonus, but also benefit from exclusive membership offers as well as a more simplified purchase process.
Opening an account has other advantages, such as an easily maintained wish list, the ability to save different delivery addresses, as well as easily access previous orders and the accumulated bonus points in the form of designermiles.
You can register your personal user account here. All personal data entered is strictly confidential and can, of course, be viewed, edited or completely deleted at any time. Find further information on data protection at designtolike here.
I have a question about shipping costs.
We strive to send you your order in one shipment. If, for example, due to the different delivery times of individual manufacturers, partial deliveries are made, the additional costs are at our expense. Within Germany and to Austria we ship from an order value of € 50,- free of charge. The shipment abroad is calculated individually. For more information, please see our shipping cost overview.
I have a question about delivery times.
The indication of the respective delivery time can be found directly within each product listing once you've selected a specific item. These are empirical values for which deviations can occur in individual cases. If the goods are in stock, the delivery time is approximately 1-3 business days within Germany, shipment overseas might be a bit longer. If the item is not in stock, it will vary depending on the product and manufacturer. Please do not hesitate to contact us if you have any questions. For more information, see Shipment & Delivery.
I have a question about an exchange or return of an item I've received.
If the product you ordered does not meet your expectations you have the right of returning it as a private customer. Should the product be defective, you have the choice between a replacement product or to simply return it. After checking the items you have returned, you will be refunded or the replacement sent out. For more details, please see our return policy and revocation right.
I have a question about designermiles at designtolike.
With our designermiles programme you automatically collect bonus points with each purchase if you are registered. These will be available after the expiry of your return policy and you can redeem them with your next purchase. You can find more information about our designermiles programme here.